Subject: Tech Support Candidate - Rajeev Joshi
From: Rajeev Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 02:42:52 -0500

| | Tech Support Test

Name | Rajeev Joshi
E-mail | [email-masked]
Phone Number | (783) 8857323
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unibizz | Sr support executive | Still working | 40k
Previous Employer 1 | One stop software | Sr support executive | 8/31/2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:I will open cmd and try to ping the website by running ping www.ndtv.com -t.
If it will reply the host it means internet is working otherwise need to check the router
Step 2: if it will reply to host or I get reply from website in cmd  so need to reset the browser, will delete the cookies and history of the browser
Step 3: if it will not reply to host so need to check the router to see if all the lights are blinking or try to restart the router
Step4: if these 3 steps will not work so we need to call to isp

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: trun on both device and trun on bluetooth respectively
Step2: now scan the bluetooth from your phone
Step3 :it will list all the name of bluetooth devices which is near by you ,add the name of you speakers

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |