Subject: Tech Support Candidate - Gautam Burnwal
From: Gautam Burnwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 02:21:00 -0500

| | Tech Support Test

Name | Gautam Burnwal
E-mail | [email-masked]
Phone Number | (110091) 8595009785
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayurvihar Exe New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the net connection if it is working on Normal speed .if it is ok then go for the error occurred in website it allows you to open it not . Later if still have error occurred then recheck the internet connection if it is working well on not in network and sharing center.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the speaker-Open bluetooth of the phone..scan for the available device.if found then pair it.. Now speaker will say you are successfully connected .Now You are ready to use the device.
What according to you makes you a good candidate for customer service or technical support job? | I'm a BTech graduate with CSE and I've good knowledge of network and connectivity of the devices over the internet.also i took training on networking,VMware ,and other connectivity tools to solve the customer queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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