Subject: Tech Support Candidate - Shivam Gupta
From: Shivam Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 02:15:12 -0500

| | Tech Support Test

Name | Shivam Gupta
E-mail | [email-masked]
Phone Number | (+91) 9599764848
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Sccm

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Senior analyst | Na | 33000
Previous Employer 1 | Accenture | IT operations | |
Previous Employer 2 | Genpact | Process associate | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check for the trusted websites
Add www.ndtv.com to compatibility view
If it does not help then reset the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switching on Bluetooth device
Turning on the bluetooth sharing
Connect it to the mobile device
It should be ready to use

What according to you makes you a good candidate for customer service or technical support job?

I understand the problem well , analyse & knowledge that i hold through out my career which can be implemented to resolve the issue as complex it is .

* empathetic towards customer
* keen to resolve the issue

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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