Subject: Tech Support Candidate - Shubham Tyagi
From: Shubham Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 01:15:38 -0500

| | Tech Support Test

Name | Shubham Tyagi
E-mail | [email-masked]
Phone Number | (+91) 9891704991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec -58 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IndiaMart Intermesh Ltd. | Assistant Manager | 24th feb | 28500
Previous Employer 1 | Creative Lipi Webtech pvt ltd. | Customer Support Executive | 10th April | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device
Make Sure the Internet Connection Works
Make sure search results load properly.
Check if the Website is Down for Everybody or Just Me
Look at the result from the site, to determine if the site is down
Is the website down for everybody?
Test the Website in Another Browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | We should understand customer requirement properly and give him resolution in a proper way and also if customer is dissatisfied at that time be courteous and calm and response in a professional way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |