Subject: Tech Support Candidate - Rohit Jaiswal
From: Rohit Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 23:11:16 -0500

| | Tech Support Test

Name | Rohit Jaiswal
E-mail | [email-masked]
Phone Number | (91) 7974701204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jabalpur madhya pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm payments bank | Customer support executive | Working currently | 10000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will Open a new tab and check to see if i can load another website if i can not then, i will check my internet connection and try to reconnect it.
If still i am facing issue to open the website i will clear the history of browser and then try to Open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, i will switch on my Bluetooth device also i will click on the settings of my mobile further i will go to Bluetooth option and will switch it on.
Then i will refresh the lists of Bluetooth and try to find my Bluetooth device name then click on my Bluetooth device name further it will ask to make pair i will accept it from my phone then it will be connected

What according to you makes you a good candidate for customer service or technical support job?

I have an excellent work experience of more than one year in customer support.
Working with paytm payments bank i have got many achievements moreover as a technical student i have made many projects.
Hence i have technical abilities as well as attractive communication skills so definitely it's going to help me to perform the best.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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