Subject: Tech Support Candidate - Anil Kumar Chidithoti
From: Anil Kumar Chidithoti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 21:00:03 -0500

| | Tech Support Test

Name | Anil Kumar Chidithoti
E-mail | [email-masked]
Phone Number | (91) 9711985092
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical support associate | March 5 | 30000
Previous Employer 1 | Tbss | Cse | October | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if we are connected to the Internet, if yes. Then restart the browser.
If we are connected through WiFi check the modem or restart the modem.
Check if the problem is with the only this site (www.ndtv.com), if only that site. Site might be down.
We can also delete cache,history,cookies fir better performance of the internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on the speaker and the  mobile phone.
Check if the Bluetooth device name is appearing under the available connections,
If we see the device name click on the name and it’s connected.

What according to you makes you a good candidate for customer service or technical support job? | The key to good customer service is building good relationships with the customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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