Subject: Tech Support Candidate - venkateshwaran kannan
From: venkateshwaran kannan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 15:04:19 -0500

| | Tech Support Test

Name | venkateshwaran kannan
E-mail | [email-masked]
Phone Number | (91) 8807163379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | cognizant technology solutions | senior system engineer | 02-04-2021 | 35000
Previous Employer 1 | nthrive global solution | senior receivable analyst | | 21000
Previous Employer 2 | omega healthcare solution | executive AR | | 11000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The same website(www.ndtv.com) has to be access from different browser to validate if its browser issue. If it can be access in one browser and same is not accessible in another browser which means that faulty browser cache could have caused the issue. so, we need to clear cache and cookies. eventually need to check if the website is being blocked in that specific browser. If so,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

switch on the bluetooth on the mobile
search for the available bluetooth, ensure the bluetooth speaker is swicthed on, then connect the mobile to BT speaker.
Once its connected, apparently the BT speaker will be acts as output device for mobile device.

What according to you makes you a good candidate for customer service or technical support job? | A candiate must have ample knowledge of specific issue and should have patience to listen to customer  concerns. Ready to answer the queries in professional way and with technical stuff
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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