Subject: Tech Support Candidate - Anshu Pandey
From: Anshu Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 13:45:14 -0500

| | Tech Support Test

Name | Anshu Pandey
E-mail | [email-masked]
Phone Number | (91) 9990023079
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector-52 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Logic ladder technologies Pvt Ltd | Engineer operation | | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: first check whether internet is working or not by pinging Google DNS. If it pings then proceed to next step else check for network connections.
Step 2: now check for firewall settings.There might be case that the concerned ip is blocked. If it is blocked then unblock it or proceed to next step
Step 3: There might be a case that the ISP has blocked the concerned IP. This IP must be whitelisted by ISP
Step 4: Delete cached memory

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth of speaker and phone.pair both the devices and once the common pairing is successful, both the devices are connected and ready for use.
What according to you makes you a good candidate for customer service or technical support job? | Understanding the problem and prioritise the issues accordingly. Listening to the issue of the customer and proper escalations should be done.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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