Subject: Tech Support Candidate - Rajeev Kashyap
From: Rajeev Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 13:27:13 -0500

| | Tech Support Test

Name | Rajeev Kashyap
E-mail | [email-masked]
Phone Number | (122101) 8448971701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the Internet connection.
2.check the firewall status

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1switch on the power button of speaker.
2 switch on the bluethoot of phone then scan the device then let it be pair.
3 it will be connected successfully.

What according to you makes you a good candidate for customer service or technical support job?

I'm very patience-ful person. I have skill to handle different people & situations. if something goes wrong I don't loose my temper & try to figure out the reason so that I could currect it.
I'm open to team work, ready to accept challenges & confident.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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