Subject: Tech Support Candidate - Muhammad Azhar
From: Muhammad Azhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 12:45:57 -0500

| | Tech Support Test

Name | Muhammad Azhar
E-mail | [email-masked]
Phone Number | (91) 9796025919
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Zakir nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Manpower | Nbso assistant | 23-march-2020 | 30,025
Previous Employer 1 | 3i infotech | System engineer | 11-dec-17 | 18,000
Previous Employer 2 | Ronaivsion | Desktop engineering | 03-dec-16 | 10,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the steps that I will take as an user:
1. First of all I will check whether the url I have entered it's spelling is correct or not.
2. Next I will check my internet connection whether it is connected  or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all i need to pair my phone with Bluetooth speaker .
2. Pairing is to be done by enabling bluetooth on my phone and then search for nearby device than as the name of bluetooth speaker appears connect the same

What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate for customer service or technical support job is one who is a patient listner ,has good  communicative skills and basic understanding of technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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