Subject: Tech Support Candidate - Parveen poonia
From: Parveen poonia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 12:33:55 -0500

| | Tech Support Test

Name | Parveen poonia
E-mail | [email-masked]
Phone Number | (91) 9728282527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oneinternet pvt ltd | Assist Manager | currenty working | 30000
Previous Employer 1 | neev knowledge management pvt ltd | Executivve | may-2017 | 18200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all will need to check the proper internet connection.( like no blocking in firewall for the current user)
2.After that will check the current browser is updated or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Simply first we need to open speaker bluetooth after that we will referesh our phone bluetooth and connect with the name that mentioned on our speaker bluetooth and will pair with the same.

What according to you makes you a good candidate for customer service or technical support job?

1.I have a passion for technical support.
2.I am sincere with my work and ability to do troubleshoot any problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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