Subject: Tech Support Candidate - Satyam Tiwari
From: Satyam Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 12:14:08 -0500

| | Tech Support Test

Name | Satyam Tiwari
E-mail | [email-masked]
Phone Number | (91) 8505852588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec 53 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
MS office basic computer troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Noon.com | Customer support executive | 17th January 2021 | 21000
Previous Employer 2 | Tech Mahindra | Customer support executive | 30 November 2019 | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, i will check the error (if something specially mentioned) in the error so i will follow accordingly and in case of basic error, i will check the internet connectivity,  recommended permissions, check whether recommended cookies are enabled or not. If problem will still persist then we have to follow troubleshooting steps according the situation and diagnose the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Power on the Speaker with the help of power button.
2) Press the recommended key to open bluetooth and start pairing mode on in the speaker to be visible to find by other devices.
3) Open Bluetooth in Mobile Phone, search the speaker name and tap to pair.
4) After successful pairing, good to go with playing audio.

What according to you makes you a good candidate for customer service or technical support job? | According to me, as a customer support - the basic and most important thing is to properly understand the customer query by listening carefully after that proceed with valid probing. This will help us to find the exact issue and able to provide the  correct resolution in one go.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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