Subject: Tech Support Candidate - Hemant Raj
From: Hemant Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 10:53:27 -0500

| | Tech Support Test

Name | Hemant Raj
E-mail | [email-masked]
Phone Number | (91) 9304959170
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rajiv Nagar, sector-13 , gurgaon, haryana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pos solution Pvt Ltd | Senior customer support engineer | 8 march | 26100
Previous Employer 1 | Ensure support services India limited | Senior customer support engineer | Feb-20 | 19900
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check internet connectivity and if connectivity is ok and still facing same issue then it might be ndtv server traffic issue .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all need to turn on bluetooth speaker device and phone bluetooth as well then need to pair bluetooth device over phone which is shown in phone bluetooth connection then it will get connect.
What according to you makes you a good candidate for customer service or technical support job? | To provide solution upto customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |