Subject: Tech Support Candidate - Akshay Sharma Akshay
From: Akshay Sharma Akshay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 10:49:29 -0500

| | Tech Support Test

Name | Akshay Sharma Akshay
E-mail | [email-masked]
Phone Number | (91) 9728233316
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kurukshetra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hkcl | DU COORDINATOR | 21 jan 2021 | 25000
Previous Employer 1 | unistal | project engineer | 17 may 2017 | 15250
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-check internet connection first
2-after connected the internet refresh the browser and website run smoothly
3 If internet connection already connected the check browser setting the website block or not
4 unblock the website and refersh the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Bluetooth is turned on.
2-Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
3-Tap the name of the Bluetooth device you want to pair with your device.
4-When your phone and the Bluetooth device are connected, the device shows as "Connected

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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