Subject: Tech Support Candidate - Bhanu Raj Gautam
From: Bhanu Raj Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 09:37:30 -0500

| | Tech Support Test

Name | Bhanu Raj Gautam
E-mail | [email-masked]
Phone Number | (0000) 8375819109
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Novartis India Ltd. | Admin Executive | 31 Jan 2021 | 28737
Previous Employer 1 | Media Ind8a Group | Admin executive & desktop support engineer | 23 March 2018 | 19000
Previous Employer 2 | Wemark Marketing pvt. Ltd | Admin executive & Desktop support engineer | 16 April 2016 | 15500

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Many basic problem can be solved simply by clearing the cache memory.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step open the bluetooth in mobile and speaker then search the speaker bluetooth name in mobile and pair with the speaker name.
What according to you makes you a good candidate for customer service or technical support job? | I have ability to learn new software and hardware. I listen query very carefully and analys technical issue and try to resolve with the same time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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