Subject: Tech Support Candidate - Niladri Bhandari Niladri Bhandari
From: Niladri Bhandari Niladri Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 09:03:30 -0500

| | Tech Support Test

Name | Niladri Bhandari Niladri Bhandari
E-mail | [email-masked]
Phone Number | (91) 9163372353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Nokia solution & networks india pvt ltd | Project Engineer | 07/08/2020 | 12000
Previous Employer 2 | Eldyne Electronic system pvt ltd | Trainee Engineer | 23/08/2019 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First step was I go for a refresh the page. Second I can check the connection of my internet. Next if not connect then again browsing the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I have to on bluetooth on my phone. Second turn on the bluetooth speaker and also have to on the bluetooth mode. Then I have to check my bluetooth connection on my phone. Then I have to pair with the bluetooth device & connect.
What according to you makes you a good candidate for customer service or technical support job? | Have to capable problem solving of the customers problem.Have to behave gently with the customer & Close their issues as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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