Subject: Tech Support Candidate - Surya Kiran Karanam
From: Surya Kiran Karanam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 08:47:27 -0500

| | Tech Support Test

Name | Surya Kiran Karanam
E-mail | [email-masked]
Phone Number | (91) 8309710040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Andhra pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Creshya Technology | Operations executive | Immediately | 18542
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the internet connectivity. If it is connected successful i will check for browser settings and i will clear the cache data and cookies. If everything is good i will check any vpn is connected.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth in  mobile phone
Turn on the bluetooth speaker
Search for the bluetooth speaker in the mobile phone
Pair each
And connected

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge on troubleshooting and i am interested in this
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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