Subject: Tech Support Candidate - Nitin Panwar
From: Nitin Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 08:38:29 -0500

| | Tech Support Test

Name | Nitin Panwar
E-mail | [email-masked]
Phone Number | (+91) 8126118304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Guragon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | NIsa Global | Data Analyst | 2017 | 20500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1). Open a tab and check to see if we can load another website i.e google.com in google crome.

a). If we can open another site, skip down to
The problem only happens with given
websites.
b).If we can't open another site, continue on to
the next step.
2). Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site.

1). If the site works in another browser, see The
problem only happens in Google Crome.
2). If the site doesn't work in another browser,
check out The problem happens in all web
browsers and first check the internet connection.
.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button
on your speaker that makes it discoverable –
it's often a button with a Bluetooth symbol on
it.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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