Subject: Tech Support Candidate - Shahnawaz Mohammed
From: Shahnawaz Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 08:36:45 -0500

| | Tech Support Test

Name | Shahnawaz Mohammed
E-mail | [email-masked]
Phone Number | (+91) 8249379843
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Cuttack
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Remote desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Cse | 28th jan 2021 | 16300
Previous Employer 1 | Oranium support | Cse | 2016 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check with the basix troubleshooting .
1.check internet connection.
2.check if any third party application is blocking the site to open
3.Clear cache & cookies
4.Reset web browser
5.Restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings - search the device in the available list - make sure the bluetooth is turned on in the speaker and visible - select the availabke name on the list on phone - click to connect and pair
What according to you makes you a good candidate for customer service or technical support job? | Have a tendency to work hard and smart , could be multi tasking person ... Always try to resolve the customer queries in a low AHT could be a good team member and a person with good listening and communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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