Subject: Tech Support Candidate - Nitesh Kumar
From: Nitesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 08:36:22 -0500

| | Tech Support Test

Name | Nitesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 7536002228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 100
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sutherland global services | Csa | Dec 2015 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would apologise for the trouble caused .I would  request the customer to confirm the error, that he/she is getting while opening the website,once the error is confirmed, I would procede with the troubleshooting steps to resolve the issue , once the issue is resolved.I will go an extra mile by confirming if there is anything else I can assist with.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect the Bluetooth speaker with the mobile
1st power on the Bluetooth speaker and mobile
2nd turn on the Bluetooth option over the mobile phone and  press the Bluetooth button with symbol B on the speaker
3rdOn the mobile device the Bluetooth speaker name will appear.
4th step would be to select the Bluetooth speaker on the mobile and see that device is connected or paired
Once paired play the media file ,the voice will come from the Bluetooth speaker confirming the pairing of the device

What according to you makes you a good candidate for customer service or technical support job?

There are some ability that makes me a good candidate for customer service
Taking keen interest in solving the problem of the customer
Using empathy and sympathy statement
Going an extra mile by asking further assistance
Be polite over the chat or call
Positive attitude while talking to the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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