Subject: Tech Support Candidate - Vikrant Naresh
From: Vikrant Naresh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 08:11:00 -0500

| | Tech Support Test

Name | Vikrant Naresh
E-mail | [email-masked]
Phone Number | (91) 9716306935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Mystery Rooms | Branch Manager | March 2020 | 23000+
Previous Employer 2 | DuServe Facilities Management LLC (Dubai) | Concierge | August 2018 | 30000+

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps:
1. I'll check the ereor message to act accordingly.
2. I'll check the Internet connection and network settings if found error related to it.
3. I'll clear catch files too if needed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switched on the Bluetooth speakar.
2. In Mobile:
Setting -> Bluetooth -> Switching on the Bluetooth -> sellect the device from the list to pare.

What according to you makes you a good candidate for customer service or technical support job? | Zeal to learn new things, interest in technology, rectifying the cause and problem solving attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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