Subject: Tech Support Candidate - Navneet Kaur
From: Navneet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 08:08:16 -0500

| | Tech Support Test

Name | Navneet Kaur
E-mail | [email-masked]
Phone Number | (91) 9717430586
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govindpuri
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro Ltd. | Senior Associate | 03-05-3019 | 25000
Previous Employer 2 | Images Multimedia Pvt Ltd | Executive | Dec-2017 | 19000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try to check the internet connection.
2. Check if the same issue appear with another website.
3. Disconnect and reconnect the network connection
4. Check for the error code
5. Troubleshoot according to the error code

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth and at the same time make sure the bluetooth for another connected device (mobile)should also be on.
2. Check for the name, pair the device and it will connect.

What according to you makes you a good candidate for customer service or technical support job?

1.The time limit to fix the issue, it means will take only few minutes ( 5-10 min) to get the issue resolved.
2. Customer Satisfaction is first way to be with.
3. To understand the customer issue n concern regarding the issue.
4. Help the customer to understand what is actually happen with the issue.
5. Dedicated in solving the issue and make customer happy always.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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