Subject: Tech Support Candidate - Rahul Dey
From: Rahul Dey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 08:01:18 -0500

| | Tech Support Test

Name | Rahul Dey
E-mail | [email-masked]
Phone Number | (+91) 8240404348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fcm travel Solution | Operation executive | Till date | 21000
Previous Employer 1 | Bls International services ltd | Officer Operation | 14/10/2019 | 17000
Previous Employer 2 | Lufthansa City Centre | Documentation Coordinator | 18/05/2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear Subham,

I am unable to open the DCM AND V ASSIST, an error pop up msg is coming,
The screenshot is attached for your reference, the IT ticket no 1234 is already raised, kindly solve the issue asap.

Best Regards
Rahul Dey
Operation Department

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open Bluetooth in phone > then on the Bluetooth speaker> Search the Bluetooth speaker name in phone Bluetooth option > paired them > then it will connect> paired symbol will appeared on top of phone screen.
What according to you makes you a good candidate for customer service or technical support job? | Customer Service
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |