Subject: Tech Support Candidate - Mohd Tufail
From: Mohd Tufail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:52:16 -0500

| | Tech Support Test

Name | Mohd Tufail
E-mail | [email-masked]
Phone Number | (91) 8447995593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Seelampur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer support associate

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | IO Digital | Associate | 10th Jan 2012 | 18000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my internet connection to fixed this issue if I not succeed then I will contact to the network operator to fixed this issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly i will open Bluetooth in my mobile phone then I will open Bluetooth in speaker after that both device will connect to each other easily.
What according to you makes you a good candidate for customer service or technical support job? | To provide the complete resolution to the customer according to their requirements in a friendly way.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |