Subject: Tech Support Candidate - Sujeet Kumar
From: Sujeet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:50:24 -0500

| | Tech Support Test

Name | Sujeet Kumar
E-mail | [email-masked]
Phone Number | (91) 9334841728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Consultant at Wipro/ payroll at Progressive Infovision | Desktop Engineer | 30 days | 10400
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check another sites are open or not.
Then I do basic internet setting, after that it's not working then I will do Nevis update and Symantec network update. Then it's working fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will turn on Bluetooth form both device.
Then I searched in my phone "xyz" name of Bluetooth speaker device is showing in my phone then I tap on that name and paired to another device, now both devices are ready to work.

What according to you makes you a good candidate for customer service or technical support job?

I will do my work with honesty and I talk with user over phone or email very softly  I rectify the issue.
User will again doing his work

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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