Subject: Tech Support Candidate - Deepa arya Gera
From: Deepa arya Gera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:50:02 -0500

| | Tech Support Test

Name | Deepa arya Gera
E-mail | [email-masked]
Phone Number | (+91) 7467803536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
HTML

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance retail ltd | Dm | Working |
Previous Employer 1 | Vlcc personal care limited | Eka | 30 apr 2020 |
Previous Employer 2 | Future retail lyd | Tl | 18 nov 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will reconnect the portal / I can browse the web site through other search engine

And try to troubleshoot network connectivity

If problem not solved then I will check internet connectivity through net cable

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on Bluetooth of my mobile and check visibility

Then click on search

Available Bluetooth devices will be reflect on my device

Then I will click on speaker bluetooth name

And pair the device if password protected then enter the password

And play whatever I want to listen

What according to you makes you a good candidate for customer service or technical support job?

My customer communication technique and my customer handling experience will make me perfect for this job

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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