Subject: Tech Support Candidate - Rishi Kant Singh
From: Rishi Kant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:43:46 -0500

| | Tech Support Test

Name | Rishi Kant Singh
E-mail | [email-masked]
Phone Number | (+91) 8880698430
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gajiabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Dowson Technology | Service engineer | Feb 2020 | 14000
Previous Employer 2 | Concentrix India Pvt ltd | Technical support executive | June 2018 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the error message
If there is no error message then we will clear cache cookies
Add the url in the safe site
Add the url in the pop up blocker
In the allow section
Restart the browser and check if that works
If not we will reset the browser
And check that fix the issue
Most of the time it will get fix with resetting if not we will check with a different browser if te url is working there if not we will gather the information and escalate to the resolver team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth of mobile phone.
Search for new devices.
Pair the device available.
Follow onscreen instruction.

What according to you makes you a good candidate for customer service or technical support job? | Relevant experience in the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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