Subject: Tech Support Candidate - Sunny K
From: Sunny K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:38:27 -0500

| | Tech Support Test

Name | Sunny K
E-mail | [email-masked]
Phone Number | (0) 9990594183
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi (Bhajanpura)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Mobile trouble shooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vcare | Sr. Associate | Currently working |
Previous Employer 1 | Tech Mahindra | Process associate | April 1, 2019 |
Previous Employer 2 | Ienerziger | Sr. Engineer | March 18, 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the following steps:
1. First check if the internet is working fine or not.
2. Switch off the modem, restart the computer, and turn on the modem again.
2. Clear the history of the browser.
3. Check the website in another browser.
4. Once try to disable the antivirus and Internet firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here are the steps to connect a Bluetooth speaker with the mobile phone
1. Turn on the Bluetooth speaker.
2. Go to the phone setting.
3. Tap the Bluetooth option
4. Turn on Bluetooth
5. A list of available devices will appear. On your mobile select your speaker.
6. select pair and you are connected.

What according to you makes you a good candidate for customer service or technical support job? | I have 4 + years of experience in customer service which will me and the company to achieve the maximum customer satisfaction. Technical graduate with sound knowledge of technical terms aa well. Always passionate to learn new skills and achieve the target.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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