Subject: Tech Support Candidate - Piyush Goyal
From: Piyush Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:34:56 -0500

| | Tech Support Test

Name | Piyush Goyal
E-mail | [email-masked]
Phone Number | (91) 8742970064
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Asset Executive | NA | 20500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check the network
Second check if user has access to access the site
Third will check the proxy

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth
Pair the device with phone
Play after successfully connection

What according to you makes you a good candidate for customer service or technical support job? | Coordination with user, and good technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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