Subject: Tech Support Candidate - Farwa Naaz
From: Farwa Naaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:29:08 -0500

| | Tech Support Test

Name | Farwa Naaz
E-mail | [email-masked]
Phone Number | (91) 6306811785
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Sahara India | Data Analyst/ MIS | November 2020 | 25k
Previous Employer 2 | Vasundhara group | Relationship Manager | January 2019 | 20k

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we will check network connection, if there is no network we will connect to the internet. If internet connection is good then we will try to reconnect to the website, it must be redirect to the website but if some technical issue will occur, we will wait for a while and try after some time.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth speaker and on our mobile device we will go to Bluetooth settings and will search for new device (bluetooth speaker) in our area and connect to the particular bluetooth device which we want to connect with our mobile device.
What according to you makes you a good candidate for customer service or technical support job? | I have working experience in the same department and I know how to deal with customers and provide them a better solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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