Subject: Tech Support Candidate - Rayeesh khan
From: Rayeesh khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:10:36 -0500

| | Tech Support Test

Name | Rayeesh khan
E-mail | [email-masked]
Phone Number | (302019) 7791065123
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support executive | 1 March, 2021 | 26
Previous Employer 1 | Voylla fashion | Sr. Quality analyst | 10 June 2020 | 28
Previous Employer 2 | Mattsenkumar | Sr. Quality analyst | 27 March, 2019 | 22

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check my Internet connection.
Second, if everything is fine with my Internet then I'll the website link, could be a possibility I'm typing something wrong.
Third, If the above mention things are working fine then I'll check my Web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 -I'll turn on the Bluetooth on my phone, then I'll turn on the Bluetooth of the speaker as well.

Step2 - I'll select the speaker name under my Bluetooth connectivity list and hit the pair.

Step3 - After hitting on pair device it will take few seconds and both will connect

What according to you makes you a good candidate for customer service or technical support job?

I have a good experience in customer service, I'm working from last 5 years in this Lob. Moreover, I do have a experience in technical support.

I know the meaning of customer experience and I always try to go beyond to help the customer by following all the rules and provide the best customer service ever.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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