Subject: Tech Support Candidate - Aparna pandey Aparna
From: Aparna pandey Aparna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:09:40 -0500

| | Tech Support Test

Name | Aparna pandey Aparna
E-mail | [email-masked]
Phone Number | (91) 8931031566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet | L2 | Working | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I have to first check physical Eathernet  Connectivity .Then check system IP then ping the gateway IP .If these things are fine then I will check proxy settings if any. If all given above settings are fine then I will clear history and cookies from browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected

What according to you makes you a good candidate for customer service or technical support job? | I have a good quality of troubleshooting and analysis .A have a good experience in this field how to serve. So I want to enhance my skill in this field.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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