Subject: Tech Support Candidate - VINAMRA VARSHNEYA
From: VINAMRA VARSHNEYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 06:55:31 -0500

| | Tech Support Test

Name | VINAMRA VARSHNEYA
E-mail | [email-masked]
Phone Number | (+91) 8700119317
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel | Network engg. | NA | 22 k
Previous Employer 1 | ANI NETWORK | Technical Supporr | 17th Jan 21 | 16k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Basic troubleshooting will follow:

1) check local connectivity and URL First.
2) Check the configuration part(Either user IP, URL, System configuration issue)
3) if not found any issue then will check whether the mentioned URL is working on other ISP network or not.
4) Escalated to level 2 for further action or if site admin issue then will mailed to conecerned team for removing any filtering from their end.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable bluetooth pairing on phone as well as enable bluetooth speaker. Connect to device . Done. If wireless. If the speaker is wired then will connect to the LAN part.
What according to you makes you a good candidate for customer service or technical support job? | Better knowledge and handling customer problems easily in a well mannered way. Thank you.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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