Subject: Tech Support Candidate - Pravesh Kumar
From: Pravesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 06:41:03 -0500

| | Tech Support Test

Name | Pravesh Kumar
E-mail | [email-masked]
Phone Number | (091) 9315724893
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech mahindra | CSE | 17 sep 2020 | 16000
Previous Employer 2 | Noon | CSE | 20jan 2021 | 17500

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the customer facing a site firstly I will there is networking properly or not if internet is working properly we will said the cx to clear the cache and clear the history of cx face the issue we will tell the cx to there is a website server issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we enable the Bluetooth in the speaker after that we will open the phone setting and click the Bluetooth if the auto scan is on the phone detect the device automatically if the the option is not available there is tab of search devices we click this and the device name available we will click the device and pairing the device.
What according to you makes you a good candidate for customer service or technical support job? | if the candidate is experiance there is a advantage he known all the things how to handle a problem and how to solve any problem in any suitation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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