Subject: Tech Support Candidate - Sudish Kumar
From: Sudish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 06:31:08 -0500

| | Tech Support Test

Name | Sudish Kumar
E-mail | [email-masked]
Phone Number | (800027) 8804027842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Currently republic crossing gaziyabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
CCNA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS it services | Network engineer | Present working | 22000
Previous Employer 1 | Dsm private limited | Network engineer | Sep 2019 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I check network .
And again delete cache file and temp from the system .
Again check proxy setting .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I open Bluetooth device .
Again search Bluetooth name in your mobile phone .mobile phone search Bluetooth name and after that connect to the Bluetooth device from mobile phone  .

What according to you makes you a good candidate for customer service or technical support job? | According to me, they provide good technical and service candidates, which should solve their system by troubleshooting the system and their work is quick.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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