Subject: Tech Support Candidate - Neetu Choudhary
From: Neetu Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 06:28:44 -0500

| | Tech Support Test

Name | Neetu Choudhary
E-mail | [email-masked]
Phone Number | (70531) 47538
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Inknowtech Private Limited | Network Support Engineer | 25 sep | 12300
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Refresh the page as somtime it will take time to load from server due to network congestion.
2 Check for internet connection whether it is proper or not.
3 Check for any proxy setting and firewall in case it it possible that it has been blocked by firewall

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth.
Go in setting tab in mobile phn and search for Bluetooth settings.
After that click on bluetooth and after it get switched on search for your device by refreshing or in some phones add new device.
After you find your device click on that it will ask you for pairing then tap yes
And here we go bluetooth is connected.

What according to you makes you a good candidate for customer service or technical support job? | Should be a good listener and optimistic.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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