Subject: Tech Support Candidate - NAMAN SHARMA
From: NAMAN SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 06:20:20 -0500

| | Tech Support Test

Name | NAMAN SHARMA
E-mail | [email-masked]
Phone Number | (+91) 9413651623
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Support Executive | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, figure out where the problem is

1.Restart Device

2.Make Sure the Internet Connection Works

3. Open a new tab and check to see if you can load another website like www.ndtv.com .google.com or mozilla.org.
3.1 If you can open another site, skip down to The problem only happens with certain websites.
3.2 If you can't open another site, continue on to the next step.

4 .Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
4.1 If the site works in another browser, see The problem only happens in Firefox.
4.2 If the site doesn't work in another browser, check out The problem happens in all web browsers.

If we see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out

**Try clearing Firefox's cookies and cache**

5. Check Site Blocked by a Filter or check if Windows Firewall is blocking access to a particular website.

6 if still site doesn't load try to change DNS server address on Windows 7,8.1, & 10.

Follow the steps below to change DNS server on your Windows computer-

1. Go to Start and open control panel. On Windows 10 just search for the “Control Panel”.

2. Look for “Network and sharing center” and open it. You will find it under “Network” options. Or click to show “All control panel items”.

3. Find your network interface, in simple words internet connection name, and click on it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please follow below mention steps to connect BT speaker to Mobile Phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth of your mobile and speaker
4 .A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.On your mobile select your speaker Name
7.And that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills makes me good candidate for customer service or technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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