Subject: Tech Support Candidate - Rajeev Ranjan Rajeev
From: Rajeev Ranjan Rajeev <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 05:13:32 -0500

| | Tech Support Test

Name | Rajeev Ranjan Rajeev
E-mail | [email-masked]
Phone Number | (91) 8766380753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Total Library Solutions | Customer support executive | 31st October 2018 | 19800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my device.
Check whether internet is working or not.
Check all the cable connections.
Check if website is down for everybody.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker.
Turn on bluetooth on my mobile.
Search for the available bluetooth device.
Click on the connect bluetooth device.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |