Subject: Tech Support Candidate - Apoorv Bhattacharya
From: Apoorv Bhattacharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 04:49:47 -0500

| | Tech Support Test

Name | Apoorv Bhattacharya
E-mail | [email-masked]
Phone Number | (91) 9413176091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Resonance Eduventures Limited | Sr. Executive | 21.05.2020 | 40000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Please remove the history and cache memory and then open your browser and try to open website, It will work again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please enable your bluetooth in your mobile and search the device then connect with the bluetooth device (speaker). Now you can play song the sound will come in speaker.
What according to you makes you a good candidate for customer service or technical support job? | Because i am a good listener and resolve the problem with my skills and troubleshoot the problem easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |