Subject: Tech Support Candidate - Nitisha Tiwari
From: Nitisha Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 03:31:00 -0500

| | Tech Support Test

Name | Nitisha Tiwari
E-mail | [email-masked]
Phone Number | (91) 8668107205
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical support associate | currently working | 20K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first check whether the you are connected to the proper internet.
then will ask that if internet is working fine
if still the internet is working and the site is not opening, will ask that from which browser are you trying to open the site
kindly clear the cache or the history of the browser as sometimes due to high cache the site doesn't work
will ask to try with different browser if that particular site doesn't work with one browser.
will ask to clear the cache and the site will be working post that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first we need to turn on the Bluetooth option from the phone.
then we will open the Bluetooth devices list.
will check the list if that device is there on the available list.
then will select that particular Bluetooth speaker and will first pair the device
after pairing the Bluetooth speaker will be connected to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

As a technical support job, we first have to learn the analystic skills. customer service should always be a priority. understanding sutomer's concern, empathizing the customer and make them understand that we as a technical support associate will help them with all the resources we have.
customer service, having technical knowledge and understanding what customer wants and troubleshooting according to that is what is technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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