Subject: Tech Support Candidate - Rahul Mehra
From: Rahul Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 03:24:10 -0500

| | Tech Support Test

Name | Rahul Mehra
E-mail | [email-masked]
Phone Number | (+91) 9716666674
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Czone Solutions | Sr. Tech Analyst | Currently working | 45000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)I will check my internet conncection first by opening any other website.
2)I will check if any anti-virus is blocking the webpage or not.
3) I will try to run diagnostics by changing the DNS address.
4)At last I will look for the result on google as per the error I am getting on the ndtv webpage.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth speaker and make sure it is in discoverable mode.
2)I will go to the Bluetooth settings in my phone and scan for available devices.
3)Once I will find my BT speaker in the list, I will tap on it to connect.
If my BT speaker prompt me a notification to press YES to connect, I will press that in order to connect.

What according to you makes you a good candidate for customer service or technical support job?

A person should be skilled, professional and confident ...

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |