Subject: Tech Support Candidate - Vicky Kala
From: Vicky Kala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 03:01:48 -0500

| | Tech Support Test

Name | Vicky Kala
E-mail | [email-masked]
Phone Number | (0) 9716414971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Policybazaar.com | Associate sales consultant | 29 july 2019 | 16790
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try with an other browser.
If not working then delete cache and then reload the same site
If still not working try to open in an incognito mode if the problem is still there try some time later there must be some server issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth of the device open the mobile bluetooth and go to setting amd search for the available network click on the the device you want to pair with and if not available try to tap on refresh button
What according to you makes you a good candidate for customer service or technical support job? | He must be good in communication and should be able to explain technical terminologies in layman's language
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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