Subject: Tech Support Candidate - Raj Kumar
From: Raj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 02:37:05 -0500

| | Tech Support Test

Name | Raj Kumar
E-mail | [email-masked]
Phone Number | (95977) 84278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Madurai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Microsense | Customer support engineer | May 2020 | 14300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. If I use desktop / laptop I check it will connectivity is proper in (Lan/WiFi).

2.if connectivity is correct mean I check the router  is on or off. Whether its on I one time restart. Because some device is hange weather continues using that's why.

3.Next level : ping Dns or Google. Unreachable mean. Its due to fiber cut or hub power off

4. If  have using VPN I check ping tha server in my system.I not have laptop I call NOC

5.If confirm hub problem I check it due to what happen. If its our make mistake I resolved it. It's L3 mean I raise the inter complaint to Noc or Backend work

This are all my responsibility when have errors in this. This all are my responsibility in out company. I have answered too

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 onthe Bluetooth
2.on inthe laptop /mobile Bluetooth
3.check inthe laptop /mobile Bluetooth. I search Bluetooth name is are showing
4.if show same id inthe laptop /mobile I connected. If I connect to correct. They give acknowledgement from speaking in the Bluetooth say "ITS SUCCESSFULLY CONNECTED"

What according to you makes you a good candidate for customer service or technical support job?

1.we have don't underestimate our customers. Because most of the customers in it people. They have know what we doing the spot.

2.And if any customers raise the complaint to call center they treat good way to apporches

3.if any we have down time, we put a message to customer before 3 days or mail. Without Sunday Saturday

4.main think we apporches to if Internet is not working. What customer do step by step. Then finnaly contact our support. Because there small connectivity issues mean we go and resolve it. Incase I say what's we 1 st step mean customer self resolve. ""The way time to save customer and technical side""

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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