Subject: Tech Support Candidate - Neeraj singh Bohra
From: Neeraj singh Bohra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 02:33:15 -0500

| | Tech Support Test

Name | Neeraj singh Bohra
E-mail | [email-masked]
Phone Number | (+91) 8171704760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saket , Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Tech support | May 2020 | 18,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step - I will try to close the tab and I will try opening the website on a new tab.
Second step - If issue still persists than I will check for the the error code and try to find how to troubleshoot the issue.
Third step - I will also check is it just a website issue or not.
Fourth step - I will try to open other websites in order to check if my browser is working fine or should I have to troubleshoot with my browser like updating it .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will open my Bluetooth speaker than I will open my phone's bluetooth option and than I will search for speaker's name and than I will connect my phone to my speaker with bluetooth option just by clicking on it .

What according to you makes you a good candidate for customer service or technical support job?

I have work experience working in same profile of CCE and Tech support so I know I have the qualities to work in CCE and Tech support.
I am a team player.
I am a quick learner that's why I am able to clear my OJT in first attempt.
I am good with making bonds over call as well that's what I learned in upselling process.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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