Subject: Tech Support Candidate - Vikas Gupta
From: Vikas Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 02:28:50 -0500

| | Tech Support Test

Name | Vikas Gupta
E-mail | [email-masked]
Phone Number | (91) 9599663244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhu
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Precision Techserve Pvt Ltd | System engineer | Working | 21000
Previous Employer 1 | Infoibm | Technical support Engineer | 16/04/2018 | 17000
Previous Employer 2 | Cmsit service Pvt Ltd | Customer support Engineer | 10/12/2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the internet cable is connected or not with the system than check another website or internet is working or not if not than I will check the IP address that getting or not or will renew if not or we can check ping the ndtv site getting reply or not if not than will check proxy settings or firewall.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will open the bluetooth on both device than will go to mobile device bluetooth in more settings and there will check speaker name and will connect to it or pair after pairing will get audio that device is connected.
What according to you makes you a good candidate for customer service or technical support job? | I will try to guide/communicate to user in simple way and good way to resolve there query on priority with in SLA
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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