Subject: Tech Support Candidate - Sudhir Vadhera
From: Sudhir Vadhera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 02:19:30 -0500

| | Tech Support Test

Name | Sudhir Vadhera
E-mail | [email-masked]
Phone Number | (0145) 2670306
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | ajmer rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jajot pharmaceutical | Designer | | 25000
Previous Employer 1 | Microsense India | Engineer | Sep 2020 | 15000
Previous Employer 2 | Under the sun aquarium | Engineer | | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check Internet is working or not and then ill check the ping of google it is coming or not after that I will check the browser settings clear the cookies and history and after that still it wont work then ill change the browser and give it a last try and then ill check from firewall if it is getting blocked from firewall end or some proxy is blocking that particular website in a computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on your Bluetooth Speaker light will blink on speaker .
Unlock your device
Open settings on your mobile phone
go to Bluetooth
Switch it On
Then Search for Bluetooth speaker Name
Then Pair with a Name  which is coming
Once it get successful connected the enjoy playing songs on your device.

What according to you makes you a good candidate for customer service or technical support job? | I can Listen carefully and resolve customer concern with in particular time period .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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