Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 02:04:32 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 9074465727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Private VPN

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VPT | Tech support | 30-04 | 39000
Previous Employer 1 | AFL | Desktop support | 10-08-2017 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll check the website on all browser I have and try in incognito as well.
If I'll check with the network connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth device and Bluetooth on both device.
2. Search on my phone for by clicking on pair new device.
3. The device will be visible I'll click on it to pair with the device.

What according to you makes you a good candidate for customer service or technical support job?

1. Need to be polite.
2. Need to be a good listener.
3. Need to have IQ t understand the query quickly and answer them.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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