Subject: Tech Support Candidate - Santosh Mishra
From: Santosh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 01:59:03 -0500

| | Tech Support Test

Name | Santosh Mishra
E-mail | [email-masked]
Phone Number | (91) 8851067960
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sangam Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maven Workforce | Customer success executive | NA | 17310
Previous Employer 1 | MSF India | Telemarketing fundraiser | Sep 2019 | 18300
Previous Employer 2 | RH INTERNATIONAL | Customer care executive | Sep 2018 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to open another link to check whether my internet connection is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on both devices.
2. Search for the speaker in phone to pair and then connect.

What according to you makes you a good candidate for customer service or technical support job? | I've got the relevant skills to handle their queries and understand what actually they are looking for.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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