Subject: Tech Support Candidate - Samarth Agnihotri
From: Samarth Agnihotri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 01:54:49 -0500

| | Tech Support Test

Name | Samarth Agnihotri
E-mail | [email-masked]
Phone Number | (+91) 9696548476
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Akal Information Systems Ltd. | Network Manager | | 36435
Previous Employer 1 | Madhumesh Enterprises | Network Administrator | 31/08/2020 | 34700
Previous Employer 2 | Bombay Intelligence Secuity (India ) LTD | Technical Assistant | 31/08/2018 | 19148

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check to see whether the page itself has gone down.
2. Restart your router.
3. Clear your browser’s cache.
4. Assess your proxy settings and adjust them as needed.
5. Temporarily disable antivirus and firewall software.
6. Flush your DNS cache.
7. Change your DNS address.
8. Disable any outdated Chrome extensions.
9. Reinstall your Chrome browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.
Turn on your Bluetooth speaker and put it into pairing mode (generally it's done by pressing and holding the power button itself)
2.
Go to the Bluetooth option in your smartphone and scan for the device
3.
Once you see the name of your Bluetooth speaker then tap on it to pair it with your smartphone
4.
Once you see the name of your Bluetooth speaker then tap on it to pair it with your smartphone.

What according to you makes you a good candidate for customer service or technical support job?

Superior communication skills.
Self-control.
A good work ethic.
Patience.
The ability to be relatable.
Willing to help when needed.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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