Subject: Tech Support Candidate - vijender Rao
From: vijender Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 01:53:19 -0500

| | Tech Support Test

Name | vijender Rao
E-mail | [email-masked]
Phone Number | (+91) 9010271015
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | cma | maintanance engineer | till now | 16666
Previous Employer 1 | Ecentric hr solutions | technical support | 25-05-2020 | 12500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first i will check our computer has internet connection or not.
then ip pinging or not
after that i will check browser working correctly or not
then i will check domain entered correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first i will go to Audio settings in any media player
then go to play sound option
after that go to select bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | i will solve users problems as much i know.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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